loadinggriefloadinggriefloadingA support panel, a staff role and transcripts written on close.
;ticket setup enables tickets and sets the category they are created in. ;ticket supportrole says who can see and answer them, ;ticket panel create posts the button panel, and ;ticket panel addoption gives the panel more than one reason. Closed tickets write a transcript; ;ticket log decides where that goes.
Keep the support role staff-only and give the ticket category its own permissions. A ticket channel that everyone can read is a support inbox with the door propped open.